March 24, 2006

Help a Sister Out

Dana of The Origin of Soul has been fighting her own personal war with Dell since THEY ruined her still-under-warranty computer.

She's tried just about everything to get this resolved.  Methinks she needs a lawyer to call them up and threaten.

Anybody got some advice for her?  Drop by here.  (Come on you BFLers.  I know we have a ton of lawyers, somebody should be able to give her some good advice!)

Posted by caltechgirl at March 24, 2006 10:48 AM | TrackBack
Comments

Sounds like there's not a problem with the computer; just an incomplete use of a recovery CD and a the result of unclueful support meeting admittedly anticlueful owner.

I went over there looking for a horror story in which the computer was physically bad and not being replaced, but I see a pretty ordinary scenario in which the driver knowing about things like oil changes and tire air pressure would help prevent disappointment with the mechanic.

Posted by: Jay at March 25, 2006 02:44 AM

That said, if I were her I would be chasing Dell for one thing: Office. If they put some kind of a trial version on there and it's not on the recovery or other CD, and that was not clear, they should send her a copy on the double. And a clear-speaking tech in the US should help her get the drivers reinstalled so stuff like her sound works.

Posted by: Jay at March 25, 2006 02:47 AM

Also, I saw no indication of what the original problem was for which she was talking to Dell support, except that it involved checking to see whether her CD drive would read a CD, in which she learned about "autorun." Obviously whether that is solved would have some bearing on her concerns, but it sounds like she's mainly mad about the collateral damage.

Posted by: Jay at March 25, 2006 04:58 AM

There's more to it than that, but the story takes too damn long to tell.

Posted by: Dana at March 28, 2006 09:45 PM