December 27, 2006

Attention Target Shoppers-- Target SUCKS

Or more appropriately, Attention Target Returners. Especially those of you who got gifts without gift receipts.

Look, you all know how much I love Target.  Not any more.  Some of you know how strong a statement that really is.

According to Vanessa, "manager" of store 1417 in Fresno, Target's return policy is that if you DO NOT have a receipt for that item, any return is only issued as a "suspended transaction" and you can only purchase:

THE SAME ITEM or a similar item

This means that you may only purchase an item from that particular department. In my case, kitchen electronics. If you want to buy clothes or shoes or something and you returned a blender. Yep, sorry. You can't. But would you like a deep fryer?

Without a receipt they place SERIOUS restrictions on what you can get for a return. AND if it's over $100, good luck sucker. The lady next to me at the return counter was returning a PSP someone gave her son. They told her that they couldn't even take it.

Even worse was the father whose son had received a jacket he really liked but was too small.  The kid wanted the same jacket, but this store didn't have his size EITHER.  They couldn't give him a gift card to go to the other Target in town and get one.  AND the jacket had already gone back to the floor while he was shopping, so they wouldn't give it back to him and void the return.  When I left he was warming up to get as pissed off as I was.

As far as I know, Target is the ONLY store that restricts what you can spend your return $$ on after returning a new, unopened, fully functional item.

Kind of ironic when their signs promise "EASY RETURNS!  EVEN WITHOUT A RECEIPT!"

In fact none of this policy (as it was explained to me) is even ON their website.  Here's the sum total of what it says regarding store-purchases returned with out a receipt:

Don't have your receipt?

In most instances, Target stores can verify purchases made within the last 90 days on a store account, third-party charge account, check or GiftCard using our unique Receipt Look-up system.

In fact, their website even says the following for purchases, but nothing for Target store purchases:

Refunds to a Store - Gift Recipient

Form of Payment: Your refund will be issued as a GiftCard good for purchases made at Target stores and on

They already got the $$$, folks.  It's in their coffers.  Why THE F*CK should they care what I want to get for that money??? 

And why do they care for store purchases but not

And believe me, I know from experience, if it didn't come from their store, the computer won't recognize it, even for common items, like video games.  They don't need a receipt to verify it was sold in Target. 

Between this policy, Che on everything, and last year's "Happy Holidays" and Salvation Army fiascoes, my once favorite store is quickly going to the bottom.

So I won't be shopping there anymore, and you should tell them how you feel about this ridiculous policy.

Call: 1-800-440-0680 or fill out the form here.

Better yet, email Investor Relations and tell them how much money this stupid policy is losing them here:

Posted by caltechgirl at December 27, 2006 04:33 PM | TrackBack

I've returned things to Target before... with out a receipt, and never had this problem. In fact I did it just last month.

Posted by: Contagion at December 27, 2006 05:06 PM

I had this same return problem about two years ago, when they changed the policy. It's completely ridiculous! I got lucky because the policy had JUST changed, so I was able to get store credit after bitching repeatedly to the manager, and calling that 1-800 number. I love them for everything else, except this damn policy! they have redeemed themselves with me from the Che fiasco becuase that was just ignorance and they pulled the items, but they really have to take care of this stupid policy!!

Posted by: Amanda at December 27, 2006 06:47 PM

Co-worker was lamenting this exact thing to me the other day.

I've never tried to return anything to Target, so I can't say much.

Posted by: wRitErsbLock at December 28, 2006 05:37 AM

Heh. Dominant color scheme? Red.

Che? Red.

Return policy? Commie.

You connect the dots.


/snark for those who are irony-challenged.

Posted by: John of Argghhh! at December 28, 2006 04:33 PM

For some reason trackbacks are not working... My comments are here.

Posted by: Amy at December 28, 2006 05:18 PM

I thought of you today when I returned an item with a gift receipt. Even with the receipt I could only get store credit. I hate that! I'm saving the thing til their shelves are restocked.

Posted by: Marie at December 29, 2006 12:48 PM

I don't shop too much at Target - but I don't need much of what they have. So it may be that I can get along without ever going there again.

Posted by: Teresa at December 29, 2006 12:49 PM

Target WAS one of my favorite stores. I encountered this same issue the other day and I was totally shocked. Target sucks whale balls.

Posted by: Mia at December 30, 2006 10:47 AM

I wrote about this same thing yesterday. In addition to the restrictions you mentioned, the return in the same department musrt be equal or greater than the item you brought back. They will not even give you a gift card for one or two dollars if the new purchase falls short.


Posted by: Hoosierboy at December 31, 2006 06:08 AM

Target used to be one of my favorite stores but not anymore. My son got 2 of the same video games for Christmas, I could not find the recent. They said I could not even exchange it because I had 2 returns in a rolling 12 months. I was outraged, all I wanted to do was exchange it for something different. I asked to spaek to the manager, she was beyond rude and told me "sorry about your luck". I came home and dug through my trash found the recent and took the game back and threw it at the customer servicer desk with my receipt, they gave me a store creid, but no I'm sorry, thanks or anything. They did not even speak to me.

Posted by: Nikki at January 7, 2007 07:34 PM

Target BLOWS!!!! Most of their crap is in a big red target box but you still have to have a receipt for everything. Even with a receipt, there are too many restrictions. Everyone, STOP shopping at TARGET. Too many other stores to blow your money at. Target just opened, two years ago in my area. Can't wait until it closes.

Posted by: targetsucks at January 16, 2007 12:39 PM

Target is exactly like Wal-Mart. Cheap crap with better PR. It's like a pig with lipstick.

Posted by: Big-box Swindle at January 16, 2007 03:28 PM