October 21, 2005

More venting

Charter Cable sucks.

24 hours means 24 hours. It does not mean 2-3 days and then I don't have a phone number to call to find out why in hell they can't get back to me in the time they promised. Although they will CALL me, I can't call them because it's their INTERNET department, which evidently is unable to receive phone calls.

Nor can I call them to tell them that their webpage somehow ate half of my address between when it asked me to confirm the address and when it sent the confirmation email.

Nor does it mean that I can only order the offer online when it says "call for details" and gives me a phone number and DOES NOT SAY "online offer only" ANYWHERE on ANY of their pages. I checked. Then I informed the customer service puke. Who tried to sell me the SAME service for $15 MORE/month simply because I was on the phone rather than waiting patiently for the INTERNET division to call me back like a good little sheep.

Arrrgh! I hate Cable Companies. They are of the devil. Even more than lawyers. I know good lawyers. I've never seen a competent cable company. Ever.

Posted by caltechgirl at October 21, 2005 02:38 PM | TrackBack
Comments

One can only speculate about how you might feel about a cable company lawyer. Glad I'm not one.

Posted by: Jim - PRS at October 22, 2005 12:01 AM

Sorry!

I have had amazingly good luck with Adelphia here in Thousand Oaks.

Lucky I guess.

DSL?

Posted by: Flap at October 22, 2005 03:41 PM

My personal favorite moment of cable hell was when the evil customer service lady at TWC informed me that the offer the rep had sold me did not apply to me, because, well, "those guys will say anything to make a sale" and that I should not complain about not getting the deal I signed up for because at least she wasn't going to bill me for the plan I was eligible for. She basically drove me away by threatening to RAISE the price if I complained anymore. So I didn't. Baaaa.

Posted by: Katie at October 22, 2005 08:52 PM

Try calling (800) 955-7766 -- the voice menu has, or did the last time I called the company, an option to deal with Internet issues.

I have the number on speed dial.

Posted by: McGehee at October 23, 2005 12:45 PM